Frequently Asked Questions

  1. Do you service my area?
    We offer a mobile  service in Ottawa, Hull, Gatineau, Montreal and the surrounding areas.
  2. Where is your showroom located?
    We will bring the showroom to you! Since window treatments are for your home, where better to view them than in your home. Schedule your FREE in-home consultation either online or call Ottawa: 416-800-4045 or Montreal: 514-591-7286
  3. What is the cost for a Home consultation?
    The Home Consultation is FREE. There is no cost for a Home Consultant to come out to your home, give design advice, show samples, measure and provide a same-day estimate, Without any obligation to buy.
  4. How can I get pricing?
    Pricing is given during your FREE in-home consultation. You can Make an Appointment online or call Ottawa: 416-800-4045 or Montreal: 514-591-7286
  5. Is it true that window treatments can help lower energy bills?
    Yes. Light control can reduce heat and help insulate in the colder months. 
  6. How do you select the right window treatments for me?
    We know there are a lot of choices out there and selecting the right treatment for your windows can be tough. That's what we are here for. Let one of our Consultants help you select the perfect window treatment for your home.
  7. Which window treatments best fit with my décor?
    Your Consultant will survey your home, listen to your needs and recommend the best possible window treatments to fit your home's style.
  8. I have small children and pets in my home; do you offer products with their safety in mind?
    Yes, Decor Express is committed the safety of your pets and children. All of our products are manufactured in conformance with the current voluntary American National Standards. We offer many cordless window treatments which are both functional and beautiful without cords.
  9. I have arch windows in my home, can those be covered?
    Decor Express offer solutions for arches, circle and other specialty shape windows in many of our most popular products.
  10. I work at night and sleep during the day, do you have something that can block light during the day?
    Yes, we offer a wide range of room darkening solutions for day sleepers.
  11. What will my window treatments look like from my neighbors' point of view, from the street?
    In most cases, they will look the same as they do on the inside but there are options to have a different, outward facing look. For example, a plain solid backing on a patterned fashion fabric could be possible.
  12. Will it be possible to work within my budget?
    Yes, we strive to offer the best possible value for our clients. Your budget can be discussed with your  Consultant and they'll recommend a solution which best fits your overall needs.
  13. I call if I need one repaired?
    Please have order number and original invoice ready and call us at Ottawa: 416-800-4045 or Montreal: 514-591-7286. You can also view our warranty online.
  14. My dog chewed on a few of the vanes in my Vertical Blinds  Can I get replacement parts?
    It depends if we carry the pattern and color. For any type of replacement parts it is best to have order number and original invoice ready or call us at Ottawa: 416-800-4045 or Montreal: 514-591-7286 to see what we can do for you.